Privacy, personal data protection and conditions of use
Our experiences in relation to mental health support networks are a very personal issue. For this reason, in all stages of the project, we have taken special care of the issues of privacy, confidentiality and protection of personal data. All our digital spaces are secure and anonymous spaces.
Privacy and security inside the chatbot
Within the chatbot of CoAct for Mental Health, we have absolutely no means of identifying you at any time.
📱 We never store your phone number or Telegram username. We want this to be an anonymous space where you can be completely frank and honest.
🔐 Our sole means of identifying you is a series of digits (Telegram ID) generated by the Telegram app so that we can send you messages.
The chatbot of CoAct for Mental Health is a secure environment.
🖥 The chatbot is hosted on a server at Universitat de Barcelona.
🔒 Your conversations with the chatbot are completely anonymous. No one else has any means of knowing whether you are connected to the chatbot or of tracing your answers back to you.
👤 Your only connection is with the chatbot. You don’t receive messages directly from anyone else connected to the chatbot.